Many of you employ people and can expect the unexpected at any time of year but especially Christmas. It’s never easy being the boss or hiring people. Each individual you hire or work with bring their own unique personalities. If you think you have everything figured out and things are running like a top, get ready. You never know what lies around the corner. These cartoons bring that message home.
However, at this time of year we hope our relationships at work remain constant through the holidays and that the problem issues wait for the year to end. Actually, we try and put our issues from work or at home into the New Year and deal with them then if possible. We’re all looking for happiness at this time of year. Procrastination is OK at Christmas and over the holidays.
We want to spend time with our family and friends at this beautiful and active time of year.
From All of us as TPI, Merry Christmas and Happy Holidays!!
TPI works very hard to develop strong relationships with their clients.
Relationships can be complicated, whether personal or business and both require work. This work is important for both TPI and our clients. We strive to build a strong customer retention rate which has evolved from these strong relationships.
We have many clients that have been with us since 1985, the year we started. Isn’t that what both the client and supplier want in a relationship? Longevity! Longevity only happens if there is a solid relationship between two companies. We, at TPI, work with many of the same suppliers as we did when we started and we appreciate and strive for these long term relationships.
Companies with a high customer retention rate know the value of client servicing. Essentially, client servicing is the process of creating and maintaining a strong working rapport with each customer. Often referred to as customer care, client servicing is about understanding the needs and desires of the customer, and moving to meet those needs in a proactive manner.
One of the most important keys to effective client servicing is providing the client with people who know the account and are of assistance whenever needed. Client servicing dictates that TPI develops a working knowledge of the goals of the customer, the conditions that the client works within and what are our client’s expectations are.
The idea is to help a client understand that he or she has a support team that is in place for the long haul. We try to ensure that there are several levels of support and contact at TPI from the Driver Dispatcher, Client Specialist to Sales Manager. Our contact with clients can be daily at times, so this support is very important.
Quality effort in client servicing involves maintaining regular contact with the customer. We schedule our contact with our clients when they need us rather than have this contact conform to our schedule. This is common sense as the client really leads the relationship. Some companies schedule these contacts to suit their own goals, rather than consider the needs of the customer. If a client finds our approach to be invasive and inconvenient, he or she will shortly look for a new supplier of personnel. We maintain contact with our clients according to their comfort level which could be by email, telephone or in person.
We want to have a long lasting relationship with our clients and an effective way is through conscientious service that includes following up on any issues or complaints promptly. This has always been our goal and we try to deal with issues as they arise and not try to put them on the back burner.
We’ve been in the personnel business for over 25 years in Southern Ontario and it’s not just luck that we are still here. There have been many challenging times, but strong client relationships have helped us through these times.
To our current clients, thanks for your loyalty and to our future clients, we hope to develop these same long term relationships with you by being a dependable supplier of your personnel staff whether temporary, contract or permanent.
Regards,
TPI Driver Services
Here is a a funny clip about business relationships!! Enjoy.
As we begin 2011, we seem to leave the recession behind and look at 2011 in a positive light.
In December 2010, Canada’s economy created more jobs than expected. This was after three (3) months of disappointing employment numbers which coincides with the employment moves of the United States.
There was a surge in manufacturing jobs, which is critical to our economy. The unemployment rate held steady at 7.6% according to Statistics Canada. This performance was better than expected. Luckily the performance wasn’t strong enough to force the Bank of Canada to increase interest rates, which are inevitable in a solid economy.
There was very significant job creation in 2010 after a dismal 2009.The private sector created the majority of the jobs, most being full-time. Manufacturing finished the year strong but so did transportation, warehousing, natural resources, while construction declined. Wages increased slightly.
So basically, we can feel confident that standard of living should continue to improve. Luckily for us, the U.S. seems headed in the right direction after a very dismal recession. Being Canada’s number one trade partner, it’s so important that the US economy continues to improve.
I think we should all raise a glass and cheer 2011. We made it through 2008/2009 and 2010 was the turnaround. Onward and upward and let’s all work together to keep this momentum going.
Trebor Personnel Inc. (TPI) & TPI Driver Services reflect these positive economy changes. 2010 was our turnaround and we have started 2011 stronger than years previous.
Thanks to many of you, we feel TPI can expect a very good year.
All of us at TPI would like to thank our clients for their continued loyalty and support!! To all of our present and future clients, all the best in 2011.
This phrase is used a lot, but the holiday season probably is the most wonderful time of the year no matter what your religion. It’s the time of year we spend with family and friends - some of whom we haven’t seen since last year. We do the same things year after year like singing carols, decorating the house, buying presents and planning the big dinner. You would think that we wouldn’t find them special as we do the same things year after year, but every year they seem more and more special.
Christmas and the Holidays are special for all ages in different ways. Christmas will never be as exciting as when you were a child, but it will still be such a special time of year for all ages. So, I hope you enjoy this special time of year as much as you have in the past, if not more.
This year brought some improvements to the business climate in Canada. Not everyone could say that business was better, but we appear to be headed in the right direction. I would expect that this year (2011) will be even better. There does seem to be a more positive attitude. There’s nothing like a more positive attitude to allow you to enjoy this time of year even more.
All of us at TPI want to wish you a Merry Christmas, Happy Holidays and a Happy New Year. Wherever you spend this holiday may you be safe and happy.
We look forward to working together in 2011.
PLEASE VISIT OUR CHRISTMAS SONG PAGE. CLICK HERE!!
